Over 50 Years Of Miller's Services!
A Whole Home Service Company
From its humble beginnings of one truck and its operator to the widely known and reputable company you know and trust today, Miller's Services has proudly reached a milestone of 50 years of service! Celebrate with the Miller’s Family by taking a look into the past of how it all began, the highlights, the addition of multiple valuable services, and the continuous professional growth experienced by the owners, employees, and the company as a whole.
1973 Miller's Services is founded
After Mr. James “Lee” Miller retired from the Naval Weapons Station, he and his wife, Mrs. Mary M. Miller, established the company that would service their friends and neighbors and would provide for their family.
1973 & 1974 Jobs & Revenue Records
Take a look at their first forms of tracking jobs and revenue!
1979 Miller's Services Featured in Newspaper
Images of EarlyMiller's Services trucks and a newspaper clipping featuring Jimmy Miller & Arthur Miller. At this time, Jimmy Miller takes a more active role in the business while Lee Miller battles with health issues.
This ad is displayed in a September 1979 issue of the Daily Press.
1980 Jamie Miller is Born
1984 Ashley Miller is Born
March 7, 1989, James “Lee” Miller Sr., Founder of Miller's Services, Passes Away
1992 – 1994 Jamie Begins Working Summers At The Family Business As A Young Teen
1995 Miller's Services Supports Gloucester High Athletic Boosters
1996 Jim Miller Speaks at Septic Systems Workshop
A sponsored workshop is held at Page Middle School, where the Gloucester County Health Department, the Department of Environmental Quality, and Jim Miller speak about various septic topics.
1998 Jamie Joins The Business Full Time
Jamie Miller steps into the family business to be sure his grandmother doesn’t have to run the business on her own. Jamie drives the pump trucks with his newly acquired commercial driver’s license.
Miller's Services primarily pumps septic tanks and performs basic drain cleanings.
2001 $100,000 in Business
In the last year, Mary “Udell” Miller has owned the business, and she has brought in $100,000 in business!
January 1, 2002 Change In Ownership
The company was purchased by Jim Miller and his son Jamie Miller in 2002.
At this time, Jim serves as President, Mrs. Sallie Miller (wife of Jim) as secretary and treasurer, and Jamie as Vice President.
Miller's Services is immediately renamed to Miller's Services
2004 Acquisition Expands Services
Miller's Services acquired Tom’s Septic, Bay Sanitation, and B&B Septic in 2004.
This newspaper advertisement is featured in the Southside Sentinel in June 2006.
2004 Expansion of Services
Jamie becomes a Master Plumber & expands the company’s services to offer plumbing.
May 21, 2007 Miller's Services Receives Gold Award
The Hampton Roads Sanitation District honors Miller's Services with a Gold Award (Perfect Permit Compliance). Miller's Services and other awardees pretreat their industrial wastewater before discharging it, which protects waterways.
2007 Ashley Miller Joins the Family Business
Ashley Miller, granddaughter of founder Lee Miller, joined as General Manager in 2007.
2010 In Good Weather & Bad
Mrs. Sallie Miller is quoted in a Daily Press article. The article notes an increase in high tides as well as an unusually wet summer and fall. This causes issues for aging septic systems. Rainfall in 2010 totaled 60 inches compared to the average of 45 inches in many local areas. Many septic companies notice an increase in calls for septic services.
2014 HRSD Honors Local Businesses
Silver Award Recipient
2014 Miller's Services Adds Onsite Installation Service
The company is also featured in Plumber Mag!
2015 Name Change
Miller's Services begins rebranding to Miller's Services in an effort to offer more than just septic services to all customers.
2015 Further Expansion of Services
Miller's Services hires a Master Electrician and expands its service offerings to include electrical.
2015 Mrs. Mary “Udell” M. Miller, Affectionately Known As Gaga Udell, Passes Away
2017 Acquisition Continues to Expand Miller's Services Reach
Miller's Services purchases Coastal Plains Environmental Group to continue its growth trajectory for septic and plumbing services.
2019 Additional Acquisition in 2019
Colony Electric is acquired to support the expansion of electrical services.
2019 Apprenticeship Program Launches
Miller's Services launches its four-year Registered Apprenticeship program in partnership with New Horizons, which offers classes and on-the-job training for three of its five trades.
2019 Over 15,000 Customers Served & Growing!
2019 Miller's Services Expands Again!
2019 brings the addition of heating & cooling services to Miller's Services repertoire!
The company now offers customers a Total Care Club Membership Program for Whole Home Maintenance.
2020 Acquisition of Company
Miller's Services acquires Point Services Heating and Air Conditioning.
2020 The Company Grows to 60 Employees!
With further diversification, cross-training, and new services, the crew numbers have risen. They are featured in Pumper Magazine.
2020 The Addition of More Efficient Equipment Gives More Ability to Serve Customers
Jamie is featured in Pumper Magazine and explains how the new truck is the company’s most efficient equipment yet.
Miller's Services is Featured on The Hampton Roads Show
Ashley hops on the Hampton Roads Show to share about Miller's Services history, focus on customer satisfaction, and how important it is to give back to the community! She also reflects on how the Covid-19 pandemic has impacted the company and how they have approached taking care of customers, employees, and the business.
2021 Miller's Services Shares Trades Opportunities On The Hampton Roads Show
Miller's Services Organization & Development Coordinator discusses the vast opportunities in the trades industries. The formal apprenticeship program allows employees to earn and learn at the same time!
Miller's Services Is Featured In The Virginian-Pilot
In the article, Jamie explains, “We’ve always invested in our employees, but now more than ever, we need skilled tradesmen, so we are focusing on creating educated, certified, and professional team members to continue providing ‘wow’ service to our customers.”
To qualify for the apprenticeship program, employees must work for Miller's Services’s for six months. They also must commit to working for the company for every year they participate in the program.
2021 Miller's Services Shares Advice for Plumbing Companies in Plumber Mag
This article features advice for evaluating how emergency calls are handled and when a customer might need more than what they called for.
Miller's Services explains that after noticing an overall customer need for plumbing-related problems, they wanted to help instead of referring it out to other companies. This resulted in Miller's Services expanding to include plumbing services, which in turn added even more value to the company.
2021 Authority Mag Feature’s Ashley Miller
Ashley Miller of Miller's Services: 5 Things You Need To Run A Highly Successful Family Business
2021 Miller's Services Makes Inc. 5000 List
This list is of the 5,000 fastest-growing private companies in America.
2021 Plumber Mag Features Best of 2021 Advice
“Customer service is everything to us, and we really feel like it’s a lost art these days. Our slogan is, ‘Serviced once, customer for life,’ and we mean it. As cheesy or corny as it might sound, we really care about our customers. And it’s just as important that everyone we hire feels the same way. We hire good, solid people that we usually find through referrals, which is a safe bet for us when it comes to hiring people. It’s important to us that they’re also personable and courteous, since they go inside customers’ homes every day,” states Jamie Miller, Miller's Services, Saluda, Virginia.
2022 29th Annual Pretreatment Excellence and Pollution Prevention Awards
Miller's Services is recognized as having perfect compliance from 2015 to 2021.
2022 Miller's Services Partners with Gloucester High School for Paid Job-Shadowing Experience
Miller's Services hosts its first Trades Bootcamp in June 2022. In the first-ever program of its kind, Miller's Services invited high school students for a paid week of work to learn more about the trades industry and potential careers.
2022 The Legacy Continues
Ownership transitions to Jamie Miller, CEO and Co-Owner, as well as Ashley Miller, CFO and Co-Owner. The company remains family-owned and operated as it heads into its 50th year of business!